A web browser is a program you use to access the internet. It lets you visit websites like Google, Facebook, YouTube, or your email. Some common browsers are Google Chrome, Safari, Microsoft Edge, and Firefox. If you’ve ever clicked on a link to open a website, you’ve used a web browser!

This sometimes happens because your browser is confused. Here are a few easy things to try:

1. Close the browser and open it again
Sometimes, just closing the browser (like Chrome or Edge) completely and reopening it helps.

2. Try using a different browser
If you’re using Chrome, try Microsoft Edge or Firefox instead. Just go to www.portal.office.com in the new browser and sign in again.

3. Open a private or incognito window
This gives you a fresh start with no saved info.
Here’s how:
On a computer, press Ctrl + Shift + N (or Cmd + Shift + N on a Mac).
A new window will open. Try the website again there.

4. Clear cookies and history (optional but helpful)
If you want, you can clear old website info that might be causing trouble:
Go to your browser’s settings
Look for “Clear browsing data” or “Clear history”
Choose Cookies and Cached images
Then click Clear

Try another device
If nothing else works, try signing in on your phone, tablet, or another computer.

For Google Chrome (Windows or Mac):
Open Chrome.
Click the three dots in the top right corner.
Click Settings.
Scroll down and click Privacy and security.
Click Clear browsing data.
In the box that appears:
Check the boxes for:
“Cookies and other site data”
“Cached images and files”
You don’t need to check anything else.
Choose Time range: All time (at the top).
Click Clear data.
Then close Chrome and open it again.

For Microsoft Edge (Windows):
Open Edge.
Click the three dots in the top right corner.
Click Settings.
Click Privacy, search, and services on the left.
Under Clear browsing data, click Choose what to clear.
Check the boxes for:
“Cookies and other site data”
“Cached images and files”
Set the Time range to All time.
Click Clear now.
Then close Edge and open it again.

For Safari (Mac/iPhone/iPad):
On a Mac:
Open Safari.
Click Safari in the top menu.
Click Preferences.
Go to the Privacy tab.
Click Manage Website Data.
Click Remove All, then Remove Now.
On an iPhone/iPad:
Open the Settings app.
Scroll down and tap Safari.
Tap Clear History and Website Data.
Tap Clear History and Data again to confirm.

Disconnect Work or School Account & Clear Identity/OAuth Cache Purpose This document outlines the steps to:

1. Disconnect a Work or School account from Windows.

2. Clear cached identity and OAuth tokens to help resolve account sign-in or access issues.

Step 1: Disconnect the Work or School Account

1. Open Settings: – Press Windows + I to open the Settings window.
2. Navigate to Access Work or School: – Go to Accounts > Access work or school.
3. Select the Account: – Click on the Work or School account you want to remove.
4. Disconnect the Account: – Click Disconnect, then confirm by clicking Yes. – Follow any prompts that appear to complete the disconnection.

Step 2: Clear Cached Identity and OAuth Files Note: These steps will delete cached tokens that may be causing issues with login or access. Administrator privileges may be required.

1. Open File Explorer and navigate to the following directory: C:\Users\\AppData\Local\Microsoft
2. Delete the following folders (if they exist):
– IdentityCache
– OneAuth

3. Steps to show hidden folders (if not visible): – In File Explorer, go to the View tab and check Hidden items.

Step 3: Reboot the Device Restart the computer to ensure all cached sessions are cleared and changes take effect.

(Optional) Reconnect the Account If needed, you can reconnect the Work or School account: – Go to Settings > Accounts > Access work or school > Add a work or school account, and follow the prompts